Delivering Measurable Value Through Our 5-Stage Service Plan

At Eclipse Colours, we don’t just supply high-quality masterbatch — we deliver a service experience that puts our clients first. Our five-stage service plan ensures every order meets the highest standards of quality, accuracy, and efficiency. It’s a process built on decades of industry expertise, technical knowledge, and a commitment to true partnership.

Here’s how we do it:

Stage 1 – Specification: Getting It Right from the Start
Every successful project starts with a solid foundation. That’s why we take the time to fully understand your needs before we make any recommendations. Whether you come to us with a precise brief or just a rough idea, we’ll work closely with you to define exactly what you need — and often, we can reduce the amount of masterbatch required thanks to the superior quality of our pigments and our accurate usage calculations.

We’ll also look at any added functionality your product might need — such as anti-bacterial or light-reflective properties — and suggest the best solution to meet those needs. With technology in our industry evolving fast, we make sure our clients stay ahead by offering innovative solutions that deliver more than just colour.

Stage 2 – Colour Matching: Precision and Consistency
Colour is what we do best — but it’s not just about getting close. It’s about achieving a perfect match, every time. We match to RAL, Pantone, British Standard colours, swatches or existing products, and we ensure those colours remain true across different orders and over time.

Our colour plaques are proof of our consistency. We keep a plaque for every client we work with, and it’s this standard that keeps our customers coming back.

Stage 3 – Production & Quality Control: Masterbatch You Can Rely On
Our state-of-the-art PlastiCol production facility in West Yorkshire is where the magic happens. Operated by skilled technicians and backed by technical experts, we can produce both high and low volume orders with impressive speed and accuracy.

Every order is thoroughly tested before it leaves us. No exceptions. This means your PlastiCol masterbatch arrives in perfect condition, ready to deliver reliable, vibrant results — first time, every time.

Stage 4 – Delivery & Supply Chain Management: Smart Logistics That Work for You
We’ve built a fast and reliable dispatch and delivery service using trusted carriers, so you get what you need, when you need it. We provide tracking updates at every stage, so you can plan your production with confidence.

To make things even easier, we can hold stock of your custom-blended masterbatch at Eclipse, ready for same-day delivery. This helps you reduce warehouse storage while ensuring product availability — especially useful for businesses with multiple sites drawing from a shared stock.

Stage 5 – After-Sales Support: We’re Always Here
Our commitment doesn’t end when your order arrives. If you have any technical queries or production concerns, our team is on hand to help — and we’re more than happy to visit you on-site if needed.

That’s what makes Eclipse different. We’re not just a supplier — we’re a partner, invested in the success of your product. We deliver value not just through colour, but through our knowledge, flexibility, and commitment to doing things properly.